Our Commitment to privacy
thehotelclub.co.uk is committed to protecting the privacy of those using the thehotelclub.co.uk web site and the confidentiality of the personal information which our customers provide us with. We use the information we collect to provide services and to ensure that your booking is processed smoothly. Beyond that we only use personal information if volunteered by you. thehotelclub.co.uk will never sell personal information or share personal information with third parties unless these are involved to fulfil your booking.
So that we can make the experience with thehotelclub.co.uk as good as possible and provide you with over and above service, thehotelclub.co.uk store with your consent personal information and information about the booking and the use of our services. With your consent we may also use your contact information to let you know about enhancements to the site, special offers and competitions. If you respond to a promotion or competition we will ask for your name, address and e-mail address. This is so that we can fulfil the promotion, notify competition winners and track the popularity of our marketing activity.
thehotelclub.co.uk will never sell personal information
thehotelclub.co.uk will never sell personal information or share personal information with third parties, unless these are involved to fulfilment of your booking or without your consent. Our employees and associated companies are obliged by us to respect confidentiality.
Your personal information is safe with thehotelclub.co.uk
At thehotelclub.co.uk, data security is one of our highest priorities and we do our utmost to protect the data you provide. When you book online or access your booking details, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
Phone call monitoring
During telephone enquiry and booking, we or our partners may occasionally record the phone call for training purposes only. Your conversation will not be passed on to any other company or used for any other means except training.
Cookies
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. thehotelclub.co.uk uses cookies to recognise when you return to thehotelclub.co.uk. Cookies also enable us to gain information about the use of our services and to enhance our site according to the preferences of our customers. Our cookies do not contain any personally identifying information.
Should you have further questions regarding our privacy policy, please refer by e-mail to
Our customer service also helps you if you need information about your data or if you would like to have data corrected. If a change of our privacy policy should become necessary you will always find the actual version on this page.
thehotelclub.co.uk welcomes your questions and comments about privacy, please send e-mail to feedback@thehotelclub.co.uk.
The Hotel Club Data Protection Statement
In order to make your booking and to ensure that your travel arrangements run smoothly, and in accordance with your requirements, we need to use the information that you provide and pass this on to your tour operator or other supplier.
This information may include your name, address, age and any special needs/ disabilities/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as tour operators, airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.
You should be aware that where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country.
Where you provide sensitive information such as details of any disabilities or dietary/religious requirements, you consent to this information being passed on to the relevant tour operator/supplier etc. If we cannot pass this information on to these persons, it will not be possible to provide your booking.
Once your information is passed on to the supplier your travel arrangements, such as your tour operator, the use of the information will be subject to their own data protection policy. You may find copies of this policy within your brochure, it may be set out on your confirmation documentation, or you may request it from us.
Recording of telephone conversations for training purposes and to ensure that your booking is processed correctly, your telephone conversation with The Hotel Club or its Partners could be recorded. The conversations can also be used to clarify any queries that could arise concerning your booking reservation.
The Hotel Club and/or its Partners will have used the information that you provide in order to ensure that your booking is processed correctly.
The Hotel Club may hold your information and use it to inform you of offers in the future.
If you do not wish your data to be used for any future marketing purposes, then inform The Hotel Club that this is the case.